FAQs

At minimum of 25% of the price of each ticket sold goes to BBC Children in Need (registered charity number 802052, England & Wales, SC039557, Scotland), plus all further profits from the running of CarFest.  There are specific lots sold at the auction where 100% goes to BBC Chidlren in Need, plus all further profits from the running of the auction.  There are many other activities and events at CarFest which will donate to BBC Children in Need. Having raised £968,735 in 2012 we are hoping to raise over £1.5 million in 2013.

This table explains how much of each ticket goes to BBC Children in Need:

CarFest South takes place from Friday 23rd to Sunday 25th August 2013 at Laverstoke Park Farm, Overton, Hampshire

See the map on the Travel page. More driving directions will be posted here nearer to the event and will also be included in the information you will receive with your tickets.

FRIDAY 23rd; campers can arrive from 7am* on Friday to set up camp, day visitors can arrive from 11am*, the festival site opens at 12pm* and closes at 10.30pm*. 

SATURDAY 24th; campers can arrive from 7am* on Saturday to set up camp, day visitors can arrive from 9am*, the festival site opens at 10am* and closes at 11pm*.

SUNDAY 25th; Car parks open at 8am*, the festival site opens at 10am* and closes at 10pm*.

MONDAY 26th; campers may camp on Sunday evening and are asked to leave the site by 11am* on the Monday.

* These times are subject to change, final times will be emailed to you closer to the event

We welcome all visitors to CarFest and want to make everyone’s visit as enjoyable as possible.  We have various facilities for disabled visitors and these include:

• Disabled parking for day visitors located as close to the entrance as possible
• Disabled parking and camping sites located as close to eachother as possible and also close to the entrance
• Disabled toilets – located in the car park, the campsite and on the festival site
• Disabled showers in the campsite
• Viewing platform for the main stage. Access to this will be on a first come first served basis.

Please be aware that the event is on grass. Check out this very helpful guide for disabled festival go-ers if you haven’t done so already.

If you are disabled you are entitled to a free carer ticket for CarFest.  Please apply for your own ticket in the normal way and once you have completed your purchase you will then see a link to an application page for your carer’s ticket.  Please complete this and provide proof that you are in receipt of the middle or higher rate care component of the DLA.  A free carer’s ticket, of the same type you have ordered be it weekend, weekend camping or day, will be added to your order and posted to you along with the other tickets before the event.

If you have any specific queries please contact us at info@carfest.org

It is CarFest policy that no more than 10 tickets may be purchased by any one household, identified by house number and postcode. If anyone attempts buy more than this number the order will be cancelled and the tickets put back on sale. 

Many young children came and enjoyed CarFest in 2012 - some of them enjoying live music for the first time on the shoulders of their parents.  A great sight to behold.  However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Hill Climb will feature Formula 1 cars which are very loud. If you are intent on watching these from close quarters we would recommend using ear protection on children for their own comfort.  Likewise it is not recommended that young children get too close to the sound systems for the main stage.

The music on each evening will go on until 10pm or 11pm. You should use your judgement and knowledge of your children to determin whether they will find this enjoyable or not.

Campervans and caravans will be permitted on an allocated area of the site.  Numbers will be limited and you will need to buy a ‘Caravan or Campervan’ permit IN ADDITION to your camping ticket. There is a £10 charge for this.  These will be available when tickets go on sale.  If you do not buy this specific ticket you will not be allowed to bring your campervan or caravan for camping at CarFest. 

Pitches are 9m x 7m. Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated 9m x 7m pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.

For caravanners please note that you will be required to park your car in the car park and NOT next to your caravan. 

Car parking is available to all festival ticket-holders. Spaces will be allocated by stewards upon arrival; there is no need to book. The parking areas are located within the festival site and are professionally managed. There is also 24 hour security on-site, which includes regular patrols of the parking areas. All types of vehicle are permitted in the parking areas, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for cycles secured in this way.

If you are disabled you are entitled to a free carer ticket for CarFest. Once you purchased your own ticket, you should have seen a link to an application page for your carer’s ticket. On completion, which requires proof that you are in receipt of the middle or higher rate care component of the DLA, a free carer’s ticket will have been added to your order and will be posted to you along with the other tickets. Your free carer’s ticket will be exactly the same type you have ordered for yourself, be it weekend without camping, weekend with camping, or a day ticket.  If you did not complete this process, you can email the team on info@carfest.org and we can resend you the link

We limit the number of tickets people can purchase and as such hope to minimise the chances of them being resold. The terms of sale state that tickets cannot be transferred, exchanged, refunded or returned. We hope these measures, as well as the spirit of the event, will discourage people from re-selling tickets to CarFest. We would strongly discourage you from buying tickets on ebay for elevated prices. We reserve the right to carry out spot checks and may ask for I.D. at the gate.

As stated in the terms and conditions of sale, once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed.

Your tickets will be posted to you at the address you provided at the time of booking approximately 3 weeks prior to the event.

If you have booked a ticket and need to amend any of your personal details, including names, delivery address, email address, please contact See Tickets’ customer helpline 0844 412 4639. All calls to this number will cost 6p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid on.

When booking your tickets online, you should have received a confirmation email from See Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Please check it hasn't gone into your junk mail folder.

If you haven’t received a confirmation email, have lost/ deleted  it, or you’re not sure whether or not your booking went through, you can get your order details resent to your email address by logging into the customer services area and clicking on 'I would like my confirmation email to be resent' below your order details. If you have any problems, please call See Tickets’ customer service line on 0844 412 4639. All calls to this number will cost 6p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid on.

You can arrive to pitch your tent from 7am* on Friday or Saturday  The Festival site opens at 12pm* on Friday and 10am* on Saturday.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets, emailed to you and will also be updated on this page.

If you are holding a weekend camping ticket your tickets include Friday, Saturday and Sunday night camping, should you wish to spend the whole weekend with us. Catering and toilet facilities will remain open until Monday morning. 

The campsite opens at 7am* on Friday morning until 11am* on Monday morning.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets and will also be updated on this page.

Those with a caravan/campervan permit will be allocated 9m x 7m pitches. Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated 9m x 7m pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.

There are no specific plot sizes in the main camp site but we would ask guests to please be considerate when pitching tents. Although there are no specific pitch sizes, you should arrange your tents in such a way to minimise the space you use.  If you are using an unreasonable amount of space you may be asked to re-pitch or take some tents down.

As is the way at all festivals you should expect to camp close to your neighbours - you're almost certain to get on.  

Please don't try to reserve space for others, if you wish to camp with others please meet in the car park and enter the camp site together.
 

Yes, glamping, or boutique camping,  is being provided Yurtel.  They are offering a luxury bed and breakfast service in bell tents or yurts and have options for kids including 'mini tents'.  You MUST have your camping ticket BEFORE booking your glamping. Click here for more information and booking.

There is also a 'Camping Made Easy' option from Greenfields camping where your tent is erected for you before you arrive plus you have the option to pre-order sleeping bags and pillows for added comfort.  You MUST hold a camping ticket BEFORE booking this option. Click here for more information and booking.

For hygiene and safety reasons only registered guide dogs will be allowed in any part of CarFest, including the campsite.  Dogs cannot be left in vehicles or caravans at any time.  Visitors attempting to bring a dog (other than a guide dog) onto the campsite or Festival site will be turned away.

Entries to Cakes vs Pies will open in May to ticket holders.  We will have categories for kids, grown-ups and professionals.

Anyone with a medical problem in the camp site should go to First Aid Point located by the Campsite Management Tent. If you need medical assistance whilst on the festival site, the First Aid Point is located next to the Organisers’ Office in the food and music field. In an emergency you should contact a security guard or steward who can contact first aid by radio.

Smoking is not allowed in any of the marquees or structures.  Smoking is also not be allowed around any cars.  Visitors who wish to smoke are asked to respect others by restraining from smoking in busy areas, around children or around food.

Any enquiry about lost property should be made at the organisers office

There are cash point at CarFest, these will be located in most of the festival bars

The main cark park is next-door to the main campsite. So, depending on where you park and camp, this will incur only a short walk. To help with this, it’s advisable to travel relatively light. You may also bring a trolley or hire one from the ever-helpful Mr Trolley (pre-booking will be available soon)