Please have a read through our FAQ's below and hopefully we have all the answers for you.
Got a query about Carfest?
Please observe our festival policy below:
Please do NOT bring any of the following onto any part of the CarFest Site, including car parks and campsites - glass bottles, disposable BBQs, open fires, Chinese lanterns, illegal substances of any kind, dogs except Assistance Dogs
Please do NOT bring any alcohol onto the festival site, a small quantity may be brought into the campsites.
We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.
No under 18s will be admitted without a responsible adult.
We will be taking photographs and filming this event. By entering the event you consent to your image being used in any future CarFest promotion. If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.
We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or BBC Children in Need can be held responsible.
Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents. A great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.
The Track Show may feature Formula 1 and other cars which are very loud. If you are intent on watching these from close quarters we would recommend using ear protection on children for their own comfort. Likewise it is not recommended that young children get too close to the sound systems for the main stage.
The music on each evening will go on until 10pm or 11pm. You should use your judgement and knowledge of your children to determine whether they, and therefore you, will find this enjoyable or not
Volunteering is a great opportunity to work with the CarFest team and understand how the event operates. It’s also a great way to enjoy the festival and work alongside friends and family.
If you would like to apply to be a volunteer for 2018 please ccomplete the appliction form below.
CarFest encourages applications from Deaf and disabled people. Assistance will be offered to those who wish to apply.
Please note, you must be over 18 years of age to apply.
Tickets for CarFest 2018 will go onsale Thursday 19th April at 8am.
Full details on tickets types and how to purchase them can be found on our ticket page.
When booking your tickets online, you should have received a confirmation email from See Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Please check it hasn't gone into your junk mail folder.
If you haven’t received a confirmation email, have lost/ deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. Please log on to customer services area (www.seetickets.com/customerservice) and clicking on 'I would like my confirmation email to be resent' below your order details. If you have any problems, please call See Tickets’ customer service line on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid on.
Please note we do not offer any refunds or exchanges on tickets.
However, we do understand circumstances change and there are many CarFest fans who might have other commitments and would like to swap their tickets with other visitors. In this instance, we recommend using our Social Networking sites - Twitter and Facebook - to link up with other fans looking to exchange / purchase tickets.
THURSDAY NIGHT (THE BIG EARLY); Ticket Holders who have purchased in advance add-on tickets for the Big Early can arrive on Thursday night when the campsite opens from 4pm* until campsite closing at 8pm*. If you do not have a ticket you cannot enter the site.
FRIDAY; Campers can arrive from 7am* when the camping car park opens with the campsite opening at 8am* for campers to set up camp. Day visitors can arrive from 11am* when the day visitor car park opens with the festival site opening at 12pm* and closing at 10.30pm*.
SATURDAY; Day visitors can arrive from 9am* when the day visitor car park opens with the festival site opening at 10am* and closing at 11pm*.
SUNDAY; Day visitors can arrive from 9am* when the day visitor car park opens with the festival site opening at 10am* and closing at 10pm*.
MONDAY; Campers may camp on Sunday evening and are asked to leave the site by 11am* on the Monday.
* These times are subject to change, final times will be emailed to you closer to the event
Thank you for your cooperation.
You can arrive to pitch your tent from 7am* on Friday or Saturday The Festival site opens at 12pm* on Friday and 10am* on Saturday.
*Please note that all times are subject to change. Final details and timings will be sent out with your tickets, emailed to you and will also be updated on this page.
If you are holding a weekend camping ticket your tickets include Friday, Saturday and Sunday night camping, should you wish to spend the whole weekend with us. Catering and toilet facilities will remain open until Monday morning.
The campsite is open from 7am* on Friday morning until 11am* on Monday morning.
*Please note that all times are subject to change. Final details and timings will be sent out with your tickets and will also be updated on this page.
There are no specific plot sizes in the main camp site but we would ask guests to please be considerate when pitching tents. Although there are no specific pitch sizes, you should arrange your tents in such a way to minimise the space you use. If you are using an unreasonable amount of space you may be asked to re-pitch or take some tents down.
As is the way at all festivals you should expect to camp close to your neighbours - you're almost certain to get on.
Please don't try to reserve space for others, if you wish to camp with others please meet in the car park and enter the camp site together.
Those with a caravan/campervan permit will be allocated 9m x 6m pitches. Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated 9m x 6m pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.
If you're looking for an extra special treat, then Hotel Bell Tent is the option for you. Blending the magic and romance of sleeping under canvas with special touches you might find in a boutique hotel. Camping never sounded so chic! Follow the links below for full details..
This year Pillow will once again be offering their standard pre-pitched tents to make your stay at Carfest a breeze and for the first time this year, they'll also be bringing bell tents and cabins. Bell tents offer the style and luxury of old-fashioned camping, whist the cabins come with lockable doors, solid walls & roofing and optional electric hook-ups.Why not let Pillow take the strain out of camping at Carfest North and South this year?
If you don't manage to get camping tickets for CarFest here are a couple of other options available so you can still stay close to the action.LateRooms.com
LateRooms.com offer a range of available rooms to suit all budgets from cosy B&Bs to luxury Spas!Q Hotels
Royal 4 star hotel? It’s located just a little way down the M56 but close to the lovely Cheshire countryside.
If your kids get tired you can take them around CarFest in style, book an Airs & Graces Carriage below. They are a life saver!
For full details on disabled access please visit our Accessibility Page.