Please have a read through our FAQ's below and hopefully we have all the answers for you.
Got a query about Carfest?
Please observe our festival policy below:
Please do NOT bring any of the following onto any part of the CarFest Site, including car parks and campsites - glass bottles, disposable BBQs, open fires, Chinese lanterns, illegal substances of any kind, dogs except Assistance Dogs.
Please do NOT bring any alcohol onto the festival site, a small quantity may be brought into the campsites.
We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.
No under 18s will be admitted without a responsible adult.
We will be taking photographs and filming this event. By entering the event you consent to your image being used in any future CarFest promotion. If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.
We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or BBC Children in Need can be held responsible.
CarFest 2018 raised just under £3.1 million for BBC Children in Need. Since CarFest started in 2012, we’ve raised a total of over £13.5 million for BBC Children in Need. Amazing!
In 2019, all profits from CarFest, including a guaranteed 25% of the price of each ticket, will be donated to UK Children’s Charities.
For full details of our 2019 charity partners, click here.
Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents. A great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.
The Track Show may feature Formula 1 and other cars which are very loud. If you are intent on watching these from close quarters we would recommend using ear protection on children for their own comfort. Likewise it is not recommended that young children get too close to the sound systems for the main stage.
The music on each evening will go on until 10pm or 11pm. You should use your judgement and knowledge of your children to determine whether they, and therefore you, will find this enjoyable or not.
Volunteering is a great opportunity to work with the CarFest team and understand how the event operates. It’s also a great way to enjoy the festival and work alongside friends and family.
If you would like to apply to be a volunteer for 2019 please complete the application form below.
CarFest encourages applications from Deaf and disabled people. Assistance will be offered to those who wish to apply.
Please note, you must be over 18 years of age to apply.
When booking your tickets online, you should have received a confirmation email from See Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Please check it hasn't gone into your junk mail folder.
If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. Please visit the customer services area (www.seetickets.com/customerservice) and click on 'I would like my confirmation email to be resent'. If you have any problems, please call the See Tickets customer service line on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid with.
Please note we do not offer any refunds or exchanges on tickets.
However, we do understand circumstances change and there are many CarFest fans who might have other commitments and would like to swap their tickets with other visitors. In this instance, we recommend using our Social Networking sites - Twitter and Facebook - to link up with other fans looking to exchange/purchase tickets.
Additional TicketPlan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this will protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions.*
*Please note - TicketPlan is an external ticket protection provider. All claims must be handled with them directly.
If you have booked a ticket and need to amend any of your personal details, including names, delivery address, email address, please contact the See Tickets customer helpline on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid with.
THURSDAY: Ticket holders who have purchased 4 Day Camping Tickets can arrive on Thursday when the campsite opens from 4pm until the campsite closes at 8pm. If you do not have a ticket you cannot enter the site.
FRIDAY: Campers can arrive from 7am when the car park opens, with the campsite opening at 8am for campers to set up. Day visitors can arrive from 11am when the day visitor car park opens with the festival site opening at 12pm and closing at 10.30pm.
SATURDAY: Day visitors can arrive from 9am when the day visitor car park opens with the festival site opening at 10am and closing at 11pm.
SUNDAY; Day visitors can arrive from 9am when the day visitor car park opens with the festival site opening at 10am and closing at 10:30pm.
MONDAY; Campers may camp on Sunday evening and are asked to leave the site by 11am on Monday.
*All times are subject to change, final times will be emailed to all ticket holders closer to the festival
Thank you for your cooperation.
You can arrive to pitch your tent from 7am on Friday or Saturday. The Festival site opens at 12pm on Friday and 10am on Saturday.
If you have a 4 Day Camping Ticket, you can arrive from 4pm until 8pm on Thursday.
*Please note that all times are subject to change. Final details and timings will be sent out with your tickets, emailed to you and will also be updated on this page.
Visitors must have purchased an ORANGE or GREEN Caravan/Campervan permit to be allowed to camp at CarFest with their vehicle.* For details of how to purchase a permit for 2019 please click HERE.
*Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. This means that caravans, campervans and trailer-tents are not permitted. Only the ORANGE & GREEN Campervan/Caravan campsites can be driven into.
If you have a 3 Day Camping Ticket, your tickets include Friday, Saturday and Sunday night camping, should you wish to spend the whole weekend with us. If you have a 4 Day Camping Ticket, you can also camp on Thursday night. Catering and toilet facilities will remain open until Monday morning.
The campsite is open from 4pm on Thursday (for those with 4 Day Camping Tickets) or 7am on Friday morning (for those with 3 Day Camping Tickets) until 11am on Monday morning.
*Please note that all times are subject to change. Final details and timings will be sent out with your tickets and will also be updated on this page.
There are no specific plot sizes in the main campsite but we would ask guests to please be considerate when pitching tents. Although there are no specific pitch sizes, you should arrange your tents in such a way to minimise the space you use. If you are using an unreasonable amount of space you may be asked to re-pitch or take some tents down.
Please note we do not allow gazebos or windbreakers to be pitched in the campsites as we have limited space to comfortably fit everyone into.
As is the way at all festivals you should expect to camp close to your neighbours - you're almost certain to get on.
Please don't try to reserve space for others, if you wish to camp with others please meet in the car park and enter the camp site together.
Those with either an ORANGE or GREEN caravan/campervan permit will be allocated 9m x 6m pitches. Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated 9m x 6m pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.
This year Pillow will once again be offering standard pre-pitched tents, bell tents and cabins to make your stay at CarFest a breeze. Bell tents offer the style and luxury of old-fashioned camping, whist the cabins come with lockable doors, solid walls & roofing and optional electric hook-ups. Why not let Pillow take the strain out of camping at Carfest North this year?
If you're looking for an extra special treat, then Hotel Bell Tent is the option for you. Blending the magic and romance of sleeping under canvas with special touches you might find in a boutique hotel. Camping never sounded so chic! Follow the link below for full details.
If your kids get tired you can take them around CarFest in style - book an Airs & Graces Carriage below. They are a life saver!
For full details on disabled access please visit our Accessibility Page.
All disabled visitors entering CarFest on a paid for adult ticket are entitled to bring one personal assistant free of charge. Please note if the disabled person is a child you will need to buy an adult ticket and claim a free child ticket as the personal assistant. Your personal assistant ticket will be the same ticket type that you have purchased e.g. Camping, 3 day, Saturday, Sunday etc.
To qualify for a free personal assistant ticket please send proof of disability to email@example.com
Please include your Surname, Postcode and Booking reference number when requesting a free personal assistant ticket.
*Customers requesting free carer tickets are required to provide an original copy of any of the following:
APPLICATION DEADLINE: 21/06/19
A free personal assistant ticket, of the same type already bought by you, will be added to your order. The tickets will then be posted to you one month before CarFest. If you have any particular questions or requirements please contact firstname.lastname@example.org. The Organisers reserve the right to check a person's eligibility under the Equality Act.
Car parking is available to all festival ticket-holders. The parking areas are located within the festival site and are professionally managed. There is also 24 hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the parking areas, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.
Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the ORANGE & GREEN Campervan/Caravan campsites can be driven into.
Parking passes are free with your CarFest order. If you have been successful in purchasing tickets for CarFest North or CarFest South 2019, but forgot to select a free parking pass at the time of purchase, please contact SEE tickets via email@example.com or 0844 412 4639.