Carfest North

FAQ's CarFest North

FAQ's CarFest North

Got a query about Carfest?

Please have a read through our FAQ's below and hopefully we have all the answers for you. 

When and where will CarFest North take place?

CarFest North will place from Friday 26th - Sunday 28th July 2019 at Bolesworth Castle, Cheshire.

Our Festival Policy

Please observe our festival policy below:

Please do NOT bring any of the following onto any part of the CarFest Site, including car parks and campsites - glass bottles, disposable BBQs, open fires, Chinese lanterns, illegal substances of any kind, dogs except Assistance Dogs

Please do NOT bring any alcohol onto the festival site, a small quantity may be brought into the campsites.

We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.

No under 18s will be admitted without a responsible adult.

We will be taking photographs and filming this event.  By entering the event you consent to your image being used in any future CarFest promotion.  If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.

We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or BBC Children in Need can be held responsible.

How much money goes to charity?

CarFest 2018 raised just under £3.1 million for BBC Children in Need. Since CarFest started in 2012, we’ve raised a total of over £13.5 million for BBC Children in Need. Amazing!

In 2019, all profits from CarFest, including a guaranteed 25% of the price of each ticket, will be donated to UK Children’s Charities.

For full details of our 2019 charity partners, click here.

Is the event suitable for small children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents.  A great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you are intent on watching these from close quarters we would recommend using ear protection on children for their own comfort.  Likewise it is not recommended that young children get too close to the sound systems for the main stage.

The music on each evening will go on until 10pm or 11pm. You should use your judgement and knowledge of your children to determine whether they, and therefore you, will find this enjoyable or not.

Are dogs allowed at CarFest?

For hygiene and safety reasons ONLY registered guide dogs will be allowed in any part of CarFest, including the campsite. Dogs cannot be left in vehicles or caravans at any time. Visitors attempting to bring a dog (other than assistance dogs) onto the campsite or Festival site will be turned away and no ticket refunds will be available.

Can I Volunteer at CarFest?

Volunteering is a great opportunity to work with the CarFest team and understand how the event operates. It’s also a great way to enjoy the festival and work alongside friends and family.

If you would like to apply to be a volunteer for 2019 please complete the application form below.

CarFest encourages applications from Deaf and disabled people. Assistance will be offered to those who wish to apply.  

Please note, you must be over 18 years of age to apply.

Volunteer Application Form

Ticket Information

When can I buy tickets?

Tickets for CarFest 2019 will go on sale in November, with remaining tickets released in the Spring.

Full details on ticket types and how to purchase them can be found on our ticket page.

Ticket Page

What is the maximum number of tickets I can buy?

It is CarFest policy that no more than 10 tickets may be purchased by any one household, identified by house number and postcode. If anyone attempts to buy more than this number the order will be cancelled and the tickets put back on sale. 

I've lost/misplaced my confirmation email

When booking your tickets online, you should have received a confirmation email from See Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Please check it hasn't gone into your junk mail folder.

If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. Please visit the customer services area (www.seetickets.com/customerservice) and click on 'I would like my confirmation email to be resent'. If you have any problems, please call the See Tickets customer service line on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid with.

When will I receive my ticket(s)?

Your tickets will be posted to you at the address you provided at time of booking approximately 3 weeks prior to the event.

I need to amend my postal/email address

If you have booked a ticket and need to amend any of your personal details, including names, delivery address, email address, please contact the See Tickets customer helpline on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid with.

Can I refund/exchange my ticket?

Please note we do not offer any refunds or exchanges on tickets.

However, we do understand circumstances change and there are many CarFest fans who might have other commitments and would like to swap their tickets with other visitors. In this instance, we recommend using our Social Networking sites - Twitter and Facebook - to link up with other fans looking to exchange/purchase tickets.

On the Day

What are the opening and closing times?

THURSDAY:  Ticket holders who have purchased 4 Day Camping Tickets can arrive on Thursday when the campsite opens from 4pm until the campsite closes at 8pm. If you do not have a ticket you cannot enter the site.

FRIDAY: Campers can arrive from 7am when the car park opens, with the campsite opening at 8am for campers to set up. Day visitors can arrive from 11am when the day visitor car park opens with the festival site opening at 12pm and closing at 10.30pm. 

SATURDAY: Day visitors can arrive from 9am when the day visitor car park opens with the festival site opening at 10am and closing at 11pm. 

SUNDAY; Day visitors can arrive from 9am when the day visitor car park opens with the festival site opening at 10am and closing at 10:30pm. 

MONDAY; Campers may camp on Sunday evening and are asked to leave the site by 11am on Monday.

*All times are subject to change, final times will be emailed to all ticket holders closer to the festival

Are there medical facilities in the campsite?

Anyone with a medical problem in the campsite should go to the First Aid Point located by the Campsite Management Tent. If you need medical assistance whilst on the festival site, the First Aid Point is located next to the Organisers’ Office in the food and music field. In an emergency you should contact a security guard or steward who can contact first aid by radio.

Cash Points

There are cash point at CarFest, these will be located near the main festival bars.

Smoking Policy 

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars.  Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

Lost Property

Any enquiries about lost property should be made at the Organisers' Office, situated in the food and music field.

Are we allowed to bring picnics and chairs?

We allow picnics and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area – please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of your fellow CarFesters when setting up your area for the evening and don’t take up too much space!
Camping at CarFest

Our Campsite Rules

PLEASE FOLLOW THESE RULES FOR YOUR SAFETY
  • Open fires, BBQs and disposable BBQs are not permitted
  • Generators are not permitted
  • Please use bins provided
  • Keep fire lanes clear
  • Empty toilet waste into tanks provided, not toilet units
  • Caravans and Campervans should bring sufficient gas bottles in the fitted cylinders on the vehicle only.  No spare bottles should be brought on site
  • Only purpose built gas stoves with small gas bottles (2.2kg) are permitted, no spare bottles to be brought
  • There will be no vehicle movements on the campsite over the weekend
  • No sound systems will be permitted on site
  • Pitches will be allocated on a first come, first served basis
  • Sleeping in cars overnight is not permitted
  • In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance
  • Strictly no fire/Chinese lanterns on site
  • Strictly no fireworks on site
  • No water source should be deemed drinking water unless specifically labelled as such
  • No glass onsite (including alcohol bottles)
  • In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance
  • Please remain vigilant to fire safety in order to help keep yourselves and other festival goers safe
  • No dogs, with the exception of assistance dogs, are allowed in the campsite or the festival site
     

Thank you for your cooperation.

When can campers arrive?

You can arrive to pitch your tent from 7am on Friday or Saturday. The Festival site opens at 12pm on Friday and 10am on Saturday.

If you have a 4 Day Camping Ticket, you can arrive from 4pm until 8pm on Thursday.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets, emailed to you and will also be updated on this page.

Are campervans & caravans allowed?

Visitors must have purchased a permit to be allowed onto the campsite with their vehicle. For details of how to purchase a permit for 2019 please click HERE. 

How long can I camp at CarFest?

If you have a 3 Day Camping Ticket, your tickets include Friday, Saturday and Sunday night camping, should you wish to spend the whole weekend with us.  If you have a 4 Day Camping Ticket, you can also camp on Thursday night. Catering and toilet facilities will remain open until Monday morning. 

The campsite is open from 4pm on Thursday (for those with 4 Day Camping Tickets) or 7am on Friday morning (for those with 3 Day Camping Tickets) until 11am on Monday morning.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets and will also be updated on this page.

What size are the camping pitches?

There are no specific plot sizes in the main campsite but we would ask guests to please be considerate when pitching tents. Although there are no specific pitch sizes, you should arrange your tents in such a way to minimise the space you use.  If you are using an unreasonable amount of space you may be asked to re-pitch or take some tents down.

As is the way at all festivals you should expect to camp close to your neighbours - you're almost certain to get on.  

Please don't try to reserve space for others, if you wish to camp with others please meet in the car park and enter the camp site together.

Those with a caravan/campervan permit will be allocated 9m x 6m pitches. Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated 9m x 6m pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.

Other Sleeping Arrangements

If you don't manage to get camping tickets for CarFest here are a couple of other options available so you can still stay close to the action. 

LateRooms.com

LateRooms.com offer a range of available rooms to suit all budgets from cosy B&Bs to luxury Spas! 

Q Hotels

Royal 4 star hotel located just a little way down the M56 but close to the lovely Cheshire countryside. 

 

Hire a Carriage

If your kids get tired you can take them around CarFest in style - book an Airs & Graces Carriage below. They are a life saver! 

Airs & Graces Carriage Hire

Accessibility

Is CarFest accessible for the disabled? 

For full details on disabled access please visit our Accessibility Page.

Accessibility Page

How can I claim my free personal assistant ticket to CarFest?

All disabled visitors entering CarFest on a paid for adult ticket are entitled to bring one personal assistant free of charge.  Please note if the disabled person is a child you will need to buy an adult ticket and claim a free child ticket as the personal assistant. Once you have purchased your own ticket you will receive a confirmation email with a link for our personal assistant ticket application form. This will require that you send proof of disability, i.e. that you are in receipt of the middle or higher rate care component of the disability living allowance (DLA) or personal independence payment (PIP).  Once agreed a free personal assistant ticket will be added to your order and will be posted to you along with your other tickets. Your free personal assistant ticket will be exactly the same type you have ordered for yourself, be it weekend without camping, weekend with camping, or a day ticket.
Parking Information

Can I park at CarFest?

Car parking is available to all festival ticket-holders. Spaces will be allocated by stewards upon arrival; there is no need to book. The parking areas are located within the festival site and are professionally managed. There is also 24 hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the parking areas, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Can I bring my bicycle to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for cycles secured in this way. Please note, bicycles are not permitted on the festival ground.

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