FAQ's CarFest South

FAQ's CarFest South

Got a query about Carfest?

Please have a read through our FAQ's below and hopefully we have all the answers for you. 

When and where will CarFest South take place?

CarFest South will take place on Friday 23rd to Sunday 25th August 2019 at Laverstoke Park Farm, Overton, Hampshire. 

Our Festival Policy

Please observe our festival policy below:

Please do NOT bring any of the following onto any part of the CarFest Site, including car parks and campsites - glass bottles, disposable BBQs, open fires, Chinese lanterns, illegal substances of any kind, dogs except Assistance Dogs

Please do NOT bring any alcohol onto the festival site, a small quantity may be brought into the campsites.

We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.

No under 18s will be admitted without a responsible adult.

We will be taking photographs and filming this event.  By entering the event you consent to your image being used in any future CarFest promotion.  If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.

We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or BBC Children in Need can be held responsible.

How much money goes to charity?

CarFest 2018 raised just under £3.1 million for BBC Children in Need. Since CarFest started in 2012, we’ve raised a total of over £13.5 million for BBC Children in Need. Amazing!

In 2019, all profits from CarFest, including a guaranteed 25% of the price of each ticket, will be donated to UK Children’s Charities.

For full details of our 2019 charity partners, click here.

Is the event suitable for small children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you are intent on watching these from close quarters we would recommend using ear protection on children for their own comfort. Likewise it is not recommended that young children get too close to the sound systems for the main stage.

The music each evening will go on until 10pm or 11pm. You should use your judgement and knowledge of your children to determine whether they, and therefore you, will find this enjoyable or not.

Are dogs allowed at CarFest?

For hygiene and safety reasons ONLY registered guide dogs will be allowed in any part of CarFest, including the campsite. Dogs cannot be left in vehicles or caravans at any time. Visitors attempting to bring a dog (other than assistance dogs) onto the campsite or festival site will be turned away and no ticket refunds will be available.

Can I Volunteer at CarFest?

Volunteering is a great opportunity to work with the CarFest team and understand how the event operates. It’s also a great way to enjoy the festival and work alongside friends and family.

If you would like to apply to be a volunteer for 2019 please complete the application form below.

CarFest encourages applications from deaf and disabled people. Assistance will be offered to those who wish to apply.  

Please note, you must be over 18 years of age to apply.

Volunteer Application Form

Ticket Information

When can I buy tickets?

Our 2nd batch of tickets for CarFest North went on sale on Wednesday May 1st at 8am. To see the tickets that are still available, click HERE.

Ticket Page

 

What is the maximum number of tickets I can buy?

It is CarFest policy that no more than 10 tickets may be purchased by any one household, identified by house number and postcode. If anyone attempts to buy more than this number the order will be cancelled and the tickets put back on sale. 

I've not received my booking confirmation email?

When booking your tickets online, you should have received a confirmation email from SEE Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Please check it hasn't gone into your junk mail folder.

If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. Please log on to the SEE Tickets customer service area (www.seetickets.com/customerservice) and click on 'I would like my confirmation email to be resent'. If you have any problems, please call the SEE Tickets customer service line on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference, and the details of the card you paid on.

When will I receive my ticket(s)?

Your tickets will be posted to you at the address you provided at time of booking approximately 3 weeks prior to the event.

I need to amend my postal/email address

If you have booked a ticket and need to amend any of your personal details, including names, delivery address, email address, please contact the SEE Tickets customer helpline on 0844 412 4639. All calls to this number will cost 7p per minute plus network extras. You will need to provide your booking reference and the details of the card you paid on.

Can I refund/exchange my ticket?

Please note we do not offer any refunds or exchanges on tickets.

However, we do understand circumstances change and there are many CarFest fans who might have other commitments and would like to swap their tickets with other visitors. In this instance, we recommend using our Social Networking sites - Twitter and Facebook - to link up with other fans looking to exchange/purchase tickets.

Additional TicketPlan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this will protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions.*

*Please note - TicketPlan is an external ticket protection provider. All claims must be handled with them directly.

On the Day

What are the opening and closing times?

THURSDAY:  Ticket holders who have purchased 4 Day Camping Tickets can arrive on Thursday when the campsite opens from 4pm until the campsite closes at 8pm. If you do not have a ticket you cannot enter the site.

FRIDAY: Campers can arrive from 7am when the car park opens, with the campsite opening at 8am for campers to set up. Day visitors can arrive from 11am when the day visitor car park opens with the festival site opening at 12pm and closing at 10.30pm. 

SATURDAY: Day visitors can arrive from 9am when the day visitor car park opens with the festival site opening at 10am and closing at 11pm. 

SUNDAY: Day visitors can arrive from 9am when the day visitor car park opens with the festival site opening at 10am and closing at 10:30pm. 

MONDAY: Campers may camp on Sunday evening and are asked to leave the site by 11am on Monday.

*All times are subject to change, final times will be emailed to all ticket holders closer to the festival

Are there medical facilities onsite?

Anyone with a medical problem in the camp site should go to the First Aid Point located by the Campsite Management Tent. If you need medical assistance whilst on the festival site, the First Aid Point is located next to the Organisers Office in the food and music field. In an emergency you should contact a security guard or steward who can contact first aid by radio.

Cash Points

There are cash points at CarFest, these will be located near the main festival bars. Please note these cash points charge a fee to use. 

Smoking Policy 

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars.  Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

Lost Property

Any enquiries about lost property should be made at the Organisers Office. We endeavour to reunite all lost property with its owners after the festival, so please email info@carfest.org with details of the item lost once you return home from the festival.

Are we allowed to bring picnics and chairs?

We allow picnics and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area – please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of your fellow CarFesters when setting up your area for the evening and don’t take up too much space!

Camping at CarFest

Our Campsite Rules

PLEASE FOLLOW THESE RULES FOR YOUR SAFETY
  • Open fires and disposable BBQs are not permitted
  • Generators are not permitted
  • Please use bins provided
  • Keep fire lanes clear
  • Empty toilet waste into tanks provided not toilet units
  • Caravans and Campervan should bring sufficient gas bottles in the fitted cylinders on the vehicle only.  No spare bottles should be brought on site
  • Only purpose built gas stoves with small gas bottles (2.2kg) are permitted, no spare bottles to be brought
  • Gazebos and windbreakers are not permitted in the campsite
  • There will be no vehicle movements on the campsite over the weekend
  • No sound systems will be permitted on site
  • Pitches will be allocated on a first come, first served basis
  • Sleeping in cars overnight is not permitted
  • In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance
  • Strictly no fire/Chinese lanterns on site
  • Strictly no fireworks on site
  • No water source should be deemed drinking water unless specifically labelled as such
  • No glass onsite (including alcohol bottles)
  • In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance
  • Please remain vigilant to fire safety in order to help keep yourselves and other festival go-ers safe
  • No dogs, with the exception of assistance dogs, are allowed in the campsite or the festival site.
  • Campers are requested to return any trailers or large trolleys used to bring items into the campsite back to their cars or the trolley holding area at the campsite entrance. 
     

Thank you for your co-operation.

When can campers arrive?

You can arrive to pitch your tent from 7am on Friday or Saturday. The Festival site opens at 12pm on Friday and 10am on Saturday.

If you have a 4 Day Camping Ticket, you can arrive from 4pm until 8pm on Thursday.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets, emailed to you and will also be updated on this page.

Are campervans, caravans and trailer-tents allowed?

Visitors must have purchased an ORANGE or GREEN Caravan/Campervan permit to be allowed to camp at CarFest with their vehicle.* For details of how to purchase a permit for 2019 please click HERE. 

*Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. This means that caravans, campervans and trailer-tents are not permitted. Only the ORANGE & GREEN Campervan/Caravan campsites can be driven into.

 

Already purchased tickets but would like to add a Caravan/Campervan Permit?

If you have already purchased Weekend with Camping tickets without a permit, but would like to add an Orange Caravan/Campervan Permit to your order, we can arrange this for you.*

To do this, please email info@carfest.org

*Subject to permit availability.

How long can I camp at CarFest?

If you have a 3 Day Camping Ticket, your tickets include Friday, Saturday and Sunday night camping, should you wish to spend the whole weekend with us.  If you have a 4 Day Camping Ticket, you can also camp on Thursday night. Catering and toilet facilities will remain open until Monday morning. 

The campsite is open from 4pm on Thursday (for those with 4 Day Camping Tickets) or 7am on Friday morning (for those with 3 Day Camping Tickets) until 11am on Monday morning.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets and will also be updated on this page.

What size are the camping pitches?

There are no specific plot sizes in the main campsite but we would ask guests to please be considerate when pitching tents. Although there are no specific pitch sizes, you should arrange your tents in such a way to minimise the space you use.  If you are using an unreasonable amount of space you may be asked to re-pitch or take some tents down.

Please note we do not allow gazebos or windbreakers to be pitched in the campsites as we have limited space to comfortably fit everyone into. 

As is the way at all festivals you should expect to camp close to your neighbours - you're almost certain to get on.  

Please don't try to reserve space for others, if you wish to camp with others please meet in the car park and enter the camp site together.

Those with either an ORANGE or GREEN caravan/campervan permit will be allocated 9m x 6m pitches. Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated 9m x 6m pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.

Ready Made Camping

This year Pillow will once again be offering standard pre-pitched tents, bell tents and cabins to make your stay at CarFest a breeze. Bell tents offer the style and luxury of old-fashioned camping, whist the cabins come with lockable doors, solid walls & roofing and optional electric hook-ups. Why not let Pillow take the strain out of camping at Carfest South this year?

CarFest South Pillow Camping

Boutique Camping Options

If you're looking for an extra special treat, then Hotel Bell Tent is the option for you. Blending the magic and romance of sleeping under canvas with special touches you might find in a boutique hotel. Camping never sounded so chic! Follow the link below for full details.

CarFest South Hotel Bell Tent

Book a Carriage

If your kids get tired you can take them around CarFest in style, book an Airs & Graces Carriage below. They are a life saver! 

Airs & Graces Carriage Hire

Can I pitch a tent in the Green and Orange Caravan/Campervan campsites?

GREEN and ORANGE Permits allow the use of caravans, campervans and trailer-tents. Standard ground-based tents CANNOT be pitched in these campsites due to Health and Safety reasons.
Accessibility

How can I claim my free personal assistant ticket to CarFest?

All disabled visitors entering CarFest on a paid for adult ticket are entitled to bring one personal assistant free of charge.  Please note if the disabled person is a child you will need to buy an adult ticket and claim a free child ticket as the personal assistant. Your personal assistant ticket will be the same ticket type that you have purchased e.g. Camping, 3 day, Saturday, Sunday etc.

To qualify for a free personal assistant ticket please send proof of disability to carfest@seetickets.com

Please include your Surname, Postcode and Booking reference number when requesting a free personal assistant ticket.

*Customers requesting free carer tickets are required to provide an original copy of any of the following:

  • Confirmation of the Middle or Higher rate of disability living allowance
  • Confirmation of the middle or higher rate of mobility allowance
  • Confirmation of the middle or higher rate of attendance allowance
  • Confirmation of the middle or higher rate of severe disablement allowance
  • Confirmation that you are in receipt of the standard or advance rate of Personal independence payment (PIP)
  • Certification of being registered blind or partially sighted
  • A personal letter of support from your hospital specialist (dated within the last two months)

 

APPLICATION DEADLINE: 21/06/19

A free personal assistant ticket, of the same type already bought by you, will be added to your order. The tickets will then be posted to you one month before CarFest. If you have any particular questions or requirements please contact access@carfest.org. The Organisers reserve the right to check a person's eligibility under the Equality Act.

Is CarFest accessible for the disabled? 

For full details on disabled access please visit our Accessibility Page.

Accessibility Page

Parking Information

Can I park at CarFest?

Car parking is available to all festival ticket-holders. The parking areas are located within the festival site and are professionally managed. There is also 24 hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the parking areas, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the ORANGE & GREEN Campervan/Caravan campsites can be driven into.

Parking passes are free with your CarFest order. If you have been successful in purchasing tickets for CarFest North or CarFest South 2019, but forgot to select a free parking pass at the time of purchase, please contact SEE tickets via carfest@seetickets.com or 0844 412 4639.

Can I bring my bicycle to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for cycles secured in this way. Please note, bicycles are not permitted on the festival ground.

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